SHIPPING, RETURNS, AND REFUNDS

Welcome to the operational nuts and bolts.

SHIPPING

Shipping is free in the lower 48 US States. Actual shipping cost to Hawaii and Alaska will be calculated at checkout. We are currently not shipping out of the United States, but this may change in the future. In the interim, you'll need to have your speakers sent to a friend in the United States who can then forward them along to you.

  • We will fulfill your order from our distribution center in Huntley, Illinois.
  • Shipments are sent via UPS Ground without a signature required. If you have concerns about leaving packaged unattended at your home, we suggest you ship your order to a location where the package will be secure.
  • Shipping takes on average 2 to 4 days to most states once it has left our facility.
  • Orders usually ship within one business day after the order is placed.
  • Once your order ships, you'll receive a shipping confirmation email with a tracking number. If you do not receive this email, be sure to check your spam/filtered email folder. If you still don't receive your shipping confirmation order within 2 to 3 business days, please contact us using the contact form here.

INTERNATIONAL SHIPPING

We're beginning to explore international shipments as of December 2022, with shipping available to Canada and Australia. Costs vary widely based on location and are visible at checkout. We've had reports of some people paying additional import duties and customs fees upon recieving their new speakers whereby others paid none. You assume this liability upon placing your order; Terra Acoustics has no liability for any addtional fees associated with international shipments. All shipping fees related to returns or warranty replacement requiring shipment back to the United States are borne by the customer. We are working on establishing international distributors to support customers outside of the USA, but until stated explicitly here in these terms all costs shall be paid by the purchaser.

RETURNS

Returns are covered by Terra Acoustics in the following cases (only in the United States):

  • Unhappy with the product's performance within the risk-free 60 day audition period. Not only will we cover the shipping back to us and issue a full refund, our team will make an appointment for you at your local audiologist to have your hearing evaluated (we're kidding, sort of ...).
  • Asteroid impact on planet Earth. Heck, weirder things have happened.

If you simply decide you don't want the speakers after you've ordered them and have never installed them, you'll be responsible for the return costs back to Terra Acoustics within the 60 day audition period. But c'mon - it takes 10 minutes to install them! Listen to the speakers, and you'll wonder why you ever considered sending them back in the first place.

To initiate a return, please send us a message using our contact form.

REFUNDS

Simply install your new speakers, give them a thorough audition using our Spotify playlist as well as your favorite tunes, and fully experience your new speakers for a good 2-3 hours of listening time as they continue to break in. Make sure all settings on your radio/source unit are set to flat, that all device EQ modes are set to "off" or "flat", and you'll be enjoying your music like never before. If by some strange reason you find yourself not in love with your music again, we'll cover the return shipping and give you a full refund.

If you'd still like to return them and get a refund, send us a message using our contact form.

Then, before you send them back, there are a couple things to note:

  • We highly suggest making sure everything is securely packaged and that no damage has occurred to the speakers or grilles prior to your return shipment.
  • Upon receiving your return and evaluating the product to ensure no damage was done during installation, a full refund will be issued using your same payment method within 5 business days should everything arrive back to us in re-sellable condition.
  • In the event that product arrives back to us in a compromised condition due to improper installation or physical damage, it will be documented and we'll be in touch via email with details on how your refund will be processed less replacement costs of damaged product(s). If you've damaged something during the installation process, reach out to us and we'll see what we can do to help; we all make mistakes.

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