Terms and Conditions
60 DAY IN-CAR TRIAL, FREE RETURNS
Install, audition, and fully experience your new audio gear -- if you don't love it, we'll cover the return shipping and give you a full refund. If upgrades were never installed and are to be returned, those costs will be borne by the purchaser.
BULLETPROOF WARRANTY COVERAGE
4 years. No excuses. No issues. No worries. That's our guarantee. If you have any concerns about a product's performance, reach out and let us guide you through a super-quick diagnostic. Most issues that arise are easy and immediate to remedy. If needed, we'll send a replacement to you at no cost. Easy.
RETURNS & WARRANTY DETAILS
HOW TO RETURN A PRODUCT
All returns require authorization; otherwise your return might be rejected and no credit or refund issued. If you'd like to return something, simply contact us for a return authorization number (RMA)
PROCESSING YOUR RETURN
Please note we may charge a restocking fee at our discretion for worn, missing, or damaged components, parts, and/or packaging. It is the customer's responsibility to ensure all items are returned in as-new condition.
Returns and refunds may take up to 10 business days to process.
RETURNS AND EXCHANGES UNDER WARRANTY
If your product is defective and still within its warranty period, we will repair or replace the item at no cost to you. We will also happily send you a replacement in advance at your cost, and issue a full refund when your defective item is received and determined to be defective. If the item is damaged due to customer abuse, no refund for advance replacements sent will be issued.
WHEN YOUR ORDER WILL SHIP
In stock purchases ship within 1-2 business days from the time of purchase regardless of shipping method chosen.
If your order is backordered, we encourage you to contact us so we can provide a more specific timeframe for your particular order. If you prefer not to wait, you can cancel your order at any time for a full refund.
LIMITATION OF OUR LIABILITY
The sole obligation of Terra Acoustics, LLC, (including but not limited to its owners, operators, contractors, consultants, employees, etc.), at our discretion, shall be repair, replacement, or refund of item(s) sold. Terra Acoustics, LLC will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.
The purchaser of any part releases the manufacturer of the part and Terra Acoustics, LLC from all liabilities pertaining to the use of the part.